Privacy Policy

Who we are

PureManor (Premium Home Cleaning) is a home cleaning business based in London, United Kingdom, and is the controller of the personal information described here. You can contact us at hello@puremanor.co.uk.

Information we collect

When you request a cleaning quote, we collect:

• your full name, e-mail address and telephone number;
• the address and postcode of the property to be cleaned;
• details of the property and the service you want: type of property, number of bedrooms and bathrooms, cleaners and hours, frequency, and your preferred date and time;
• any requirements, notes or comments you choose to add;
• the date and time you confirmed you had read this policy.

When you send a message through the contact form, we collect your name, e-mail address, optional telephone number and your message. We only ask for what we need to respond and to provide the service. Please do not include sensitive information, such as health details, in free-text fields.

Why we use it

We use your information only to:

• review your enquiry, check availability and prepare your quote;
• contact you about your enquiry, and arrange and provide the cleaning service;
• send you an automatic confirmation that we received your enquiry;
• keep the business and tax records we are required to keep by law.

Our lawful basis is that the processing is necessary to take steps at your request before entering into a contract, and to perform that contract. Records kept for tax purposes are kept to comply with a legal obligation.

Marketing

We do not send marketing e-mails or messages. Confirming that you have read this policy when you submit a form is not consent to marketing. If we ever offer a newsletter or promotions, we will ask for your separate, explicit consent first, and you will be able to withdraw it at any time.

Who we share it with

We never sell your information. It is shared only with the people who carry out your clean and with the providers that run this website for us, under contracts that require them to protect it:

• Netlify — hosts the website;
• Turso — stores enquiries in an encrypted database;
• Resend — delivers the website’s automatic e-mails;
• Namecheap — provides our business e-mail mailbox.

Some of these providers may process data outside the UK, including in the United States. Where they do, the transfer is protected by the UK’s adequacy regulations or by the International Data Transfer Addendum to the standard contractual clauses.

How long we keep it

• Enquiries that do not lead to a booking are deleted 12 months after our last contact about them.
• Details of booked and completed services are kept for 6 years, as required for UK tax records.
• Contact-form messages are deleted after 12 months.

You can ask us to delete your information sooner at any time.

How we protect it

The website uses an encrypted (HTTPS) connection. Enquiries are stored in a private database that only authorised PureManor staff can access, through a password-protected administration area. Access keys are kept on the server and never in the website’s code. Nobody visiting the website can see another customer’s details.

Cookies

This website does not use advertising, analytics or tracking cookies. A single essential cookie keeps our staff signed in to the administration area. While you fill in the quote form, your answers are kept in your browser for that tab only, so they are not lost if the page reloads; they are cleared when you submit the form or close the tab.

Your rights

You have the right to ask for a copy of your information, to have it corrected or deleted, to object to or restrict how we use it, and to ask for it to be transferred to you. To use any of these rights, e-mail hello@puremanor.co.uk. We will reply within one month.

If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.

Changes to this policy

We will update this page if the way we handle personal information changes. The date at the top shows when it was last revised.